Specialist Inside Sales

We’re looking for a Full-Time Inside Sales Specialist who has a passion for being part of a winning team and serving a diverse community. If you’re looking for a career with an exciting, innovative, world-class company, we want to hear from you!

Summary: The Inside Sales Specialist coordinates and administers customer relations activities including customer disputes, special discounts, as well as communications with the outside Sales team.

• Confers with sales managers and customer’s representatives to determine proper pricing for large orders and special products with no standard pricing. 
• Receives escalated customer complaints and requests for back charges beyond sales representative approval levels. 
• Evaluates complaints and back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution. 
• Composes written communication in response to dealer complaints. 
• Maintains contact with customers and outside Sales throughout dispute.
• Reviews and authorizes, within approval level, special discount requests from customer service and sales representatives. 
• Compiles and analyzes data used by Sales, such as special discounts. 
• Develops procedures for sales operations, and upon approval of procedures, ensures compliance by Sales Representatives and other sales employees. 
• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.
• Maximizes productivity of Sales team through proficient use of appropriate software applications, such as Excel and others as assigned.
• Trains new Sales Representatives in deployed CRM tools. 
• Creates queries of sales data and develops standard and ad hoc reports.
• Maintains proper documentation for tax liability and audits. 
• Evaluates and disperses leads from various resources such as PGT website, DIS, Trade Professionals and Marketing. 
• Determines if Company offers appropriate product for application, conducts initial investigation and forwards leads if appropriate.
• Analyzes requests from potential new distributors. 
• Using established criteria, determines if potential new distributor is a lead and then coordinates a meeting with the Sales leadership.
• Coordinates and assists in the layout, ordering and installing of new or replacement products in our Trade Show Booths.

Nice-to-Haves:​ ​

• At least five years of customer service/sales experience at PGTI
• Strong English language skills to communicate effectively with customers, Spanish is a benefit but not required
• In-depth knowledge of PGTI products and their applications
• Accurate mathematical skills to conduct analysis, calculate discounts and pricing, review back charges, etc
• Ability to make sound decisions with limited supervision
• Understanding of construction techniques and appropriate fenestration
• Knowledge of field repair costs and techniques
• Ability to deal effectively with diverse types of people
• Advanced level proficiency in:

• AS 400
• Web Weaver
• CRM systems as assigned
• Data Warehouse

• • Word and Excel

At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

WHY WE’RE DIFFERENT

Every day we look for opportunities to grow and achieve greatness – together.

This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times. 

Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.

• Our collaborative group.
• Our understanding family.
• Our strong team.

Working together to inspire greater opportunity for our customers, our community, and our team members. 

WHAT WE OFFER

• Competitive compensation
• Career advancement opportunities
• Medical coverage
• Dental coverage
• Tuition reimbursement
• Employee stock purchase plan
• 401k matching
• Profit sharing
• Paid time off
• Volunteer time off

PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or

physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.