Reception position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.
The Administrative Assistant/Receptionist position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Front Office Administrative Staff
Customer Service & Sales Coordination
Serves as the first point of contact for all customers after Contract Execution through Service Request |
Builds personal relationships with customers and provide superior service at all times. |
Provides information about the company’s products and services, handles customer relations, deals with customers’ issues and/or technical problems, act as intermediary for production or service problems. |
Actively work to build, maintain and deepen customer relationships. |
Monitor assigned customer accounts, provide production updates, assist in mitigating problems before they arise, or offer alternative solutions. |
Schedule needed appointments at the home for: Measure, Inspections, Caps and Covers at the convenience of the home owner |
Document all interactions with customers including: documents received, appointments made, problems encountered, etc, etc. Making sure to document thoroughly any actions taken and the outcome/resolution |
Takes initial Service Calls, documents the issue, open a Service Ticket, passes onto Service Dept. |
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIREMENTS
None
BENEFITS
We offer a generous benefits package. Eligibility for these benefits is following 90 days of employment.
We are a Drug-Free Environment and conduct background checks.
Apply directly through our website for immediate consideration for this amazing opportunity!
To learn more, visit www.newsouthwindowcareers.com.
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